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Refund Policy

RETURN, REFUND & CANCELLATION POLICY

Last Updated: June 28, 2026

At NutriJunction OPC Private Limited ("NutriJunction"), customer satisfaction is our priority. As we deal in food and nutrition products, returns and refunds are governed by food safety regulations and product quality standards.

1. Order Cancellation

Before Dispatch

Customers may cancel their order before it has been dispatched from our warehouse.

To request cancellation, please contact our support team with your Order ID.

If the order has not been dispatched, a full refund will be initiated.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

2. Return Policy

Due to the nature of food products, we do not accept returns for:

  • Change of mind

  • Taste preference

  • Incorrect product selection by the customer

  • Opened or partially consumed products

Returns are accepted only under the following circumstances:

  • Product received is damaged during transit

  • Wrong product delivered

  • Product received in a leaking or tampered condition

  • Product is expired at the time of delivery

  • Product packaging is significantly damaged affecting product quality

3. Damaged or Incorrect Product Claims

If you receive a damaged, defective, expired, or incorrect product:

  1. Contact us within 48 hours of delivery.

  2. Share:

    • Order Number

    • Photos of the outer package

    • Photos of the product received

    • Clear images showing damage or issue

  3. Our team will review the request within 3-5 business days.

Failure to report within 48 hours may result in rejection of the claim.

4. Refund Eligibility

Refunds may be approved if:

  • Product is damaged during transit.

  • Wrong item was shipped.

  • Product is expired or unfit for consumption upon delivery.

  • Order was cancelled before dispatch.

NutriJunction reserves the right to investigate claims before approving a refund.

5. Refund Process

Once a refund is approved:

  • Refunds will be processed within 5-7 business days.

  • Amount will be credited to the original payment method used during purchase.

  • In the case of Cash on Delivery (COD) orders, customers may be required to provide bank account details for refund processing.

Actual credit timelines may vary depending on the payment provider or bank.

6. Replacement Policy

In eligible cases, NutriJunction may offer:

  • Product replacement

  • Store credit

  • Refund

The final resolution will be determined after reviewing the claim.

7. Non-Refundable Situations

Refunds will not be provided for:

  • Incorrect shipping address provided by customer.

  • Delivery failure due to customer unavailability.

  • Refusal to accept delivery.

  • Normal variation in product color, texture, or appearance.

  • Opened, used, or consumed products.

  • Requests raised after the specified claim period.

8. Failed Transactions

If payment is deducted but the order is not confirmed, the amount is generally reversed automatically by the payment gateway or bank within 5-7 business days.

If the refund is not received, please contact us with transaction details.

9. Contact Us

For return, refund, or cancellation requests, please contact:

NutriJunction OPC Private Limited

Email: support@nutrijunction.store

Customer Support: +91-XXXXXXXXXX

Website: www.nutrijunction.store

Please mention your Order ID in all communications for faster resolution.

10. Policy Updates

NutriJunction reserves the right to modify this Return, Refund & Cancellation Policy at any time without prior notice. Changes will be posted on this page with the updated revision date.

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